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Mobile App Issues: App Freezing or Not Loading

  • Updated

    Use the device-specific steps below to troubleshoot the Bungalow App. You should use the first social login you created your account with (Google, Facebook, or LinkedIn). 

     

    iPhone Troubleshooting Steps

    1. Force close the app and try again

      • On iPhone X or Newer

        • Swipe up from the bottom of your phone screen and pause slightly

      • On iPhone 8 or Older

        • Double-tap the home button

        • Swipe left or right to find the app you want to close

        • Swipe up on the app’s preview to close the app

    2. Uninstall and reinstall the app

      • Press and hold the app until a menu pops up

        • Select Delete App

        • Select Delete

        • Open the App Store

        • Search for the Bungalow app

        • Tap the Cloud icon

    Android Troubleshooting Steps

    1. Force close the app and try again

      • Open the Settings App

      • Choose General if an option

      • Choose “Apps” or “Application Manager”

      • Tap the “Running” tab

      • Select the Bungalow App

      • Touch the Stop or Force Stop button

    2. Uninstall and reinstall the app

      • Open the Settings app

      • Choose General if an option

      • Choose “Apps” or “Application Manager”

      • Select the bungalow app

      • Click on Uninstall

      • Press “Okay” or “Uninstall”

      • Open the Google Play Store

      • Search for the Bungalow App

      • Select Install

      • Press “Okay”, “Accept”, or Install”

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